At UniKit, we're committed to offering high-quality products and a great shopping experience. If you're not fully satisfied with your purchase, you can request a return under the following terms.

1. Returns

You may request a return within 30 days of receiving your order by contacting our customer service team with your order number and the reason for the return.

To be eligible for a return, the item must be:

• Unused and in its original condition
• In its original packaging with all accessories included
• Free of any damage caused by misuse

Custom-made items, sale items, and gift cards cannot be returned unless they arrive damaged or with a manufacturing defect.

2. Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome of your request.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your payment provider's policies.

Shipping fees are non-refundable, unless the return is due to an error on our part or a defect in the product.

3. Return Shipping Costs

Customers are responsible for return shipping costs, unless the item received was damaged or different from what was ordered.

We recommend using a shipping carrier that provides a tracking number to ensure your return arrives safely.

4. Delayed Refunds

If you haven't received your refund yet:

• First, check your bank account.
• Contact your bank or card provider, as processing can take several business days.
• If the issue persists, please reach out to UniKit customer service.

5. Exchanges

UniKit does not offer direct exchanges. If you'd like a different item, you can return your current item — provided it meets our return conditions — and place a new order for the item you want.

6. Damaged or Incorrect Items

If you receive a damaged item or one that differs from your order, please contact customer service within 48 hours of receiving your shipment, including your order number and clear photos of the item. We'll resolve the issue as quickly as possible at no extra cost to you.

Contact Us

For any questions about our Return & Refund Policy, please reach out to us via:

• Email: [store email]
• Customer Service: [contact number]